You can pay with Klarna, Paypal, Amazon Pay, Facebook Pay, Google Pay and Apple Pay, Sofortüberweisung, credit card payment, bank transfer with eps and Shop Pay.

We try to ship all orders within 2-3 business days. Sometimes when orders are very high it may take a little longer. We are known for our fast shipping and we do our best to keep it that way!

Austria 🇦🇹

• Free shipping (3-4 days): For orders over €100
• Standard shipping (3-4 days): €4.90 for orders under €100
• Express shipping (1-2 days): €11.90

Germany 🇩🇪

• Free shipping (3-5 days): For orders over €100
• Standard shipping (3-5 days): €6.90 for orders under €100
• Express shipping (1-2 days): €14.90

EU 🇪🇺

• Free shipping (3-6 days): For orders over €100
• Standard shipping (3-6 days): €9.90 for orders under €100

If you would like to change your order , please contact us via chat, email or phone as soon as possible. However, once the order has been packed or shipped, unfortunately we are unable to make any changes.

You are welcome to cancel your order as long as the package has not yet been packed or shipped. Simply contact us by email at info@bashminton.at and please do not forget to include your order number.

Return possible: Within 14 days if the product is unused, in its original packaging and in new condition.

Want to return one or more items? No problem! We accept returns under the following conditions:

Requirements for a return:

• The purchase was made no more than 14 days ago.
• The original packaging is available and undamaged.
• All plastic packaging is still on the products.
• The product is in mint condition.

Return process – step by step:

1. Contact us:

Send an email to info@bashminton.at with the reason for your return and your order number (found on the invoice).

2. Receive return label:

If your return meets the requirements, we will send you a return label by email.

3. Prepare the parcel:

• Attach the return label clearly to the original box.
• Pack the items securely.
• Drop off the parcel at a post office or parcel shop.
• Keep the receipt with the tracking number.

4. Processing & refund:

As soon as we receive the parcel, we will process your return within 15 working days.

You will then receive your refund via the same payment method, minus any shipping costs (see below).

Shipping costs for returns:

• Return shipping costs are always borne by the buyer.
• Exception: We will cover the return shipping costs for damaged or incorrectly delivered goods.
• Outside of the statutory right of withdrawal, returns may still be accepted as a gesture of goodwill. In such cases, we reserve the right to charge both the original shipping costs and the return shipping costs.

Would you like to exchange your item?

If you would like a different item, please place a new order via our online shop – this will allow us to send you the desired item as quickly as possible.

Important note on personalised items (e.g. rackets with strings):

Rackets that have been individually strung are excluded from the statutory right of withdrawal, as they are manufactured to customer specifications (§ 18 FAGG / Art. 16 lit. c EU Consumer Rights Directive).

However, we are accommodating:

If the racket is still in its original condition (protective film on the handle undamaged, no signs of use), we offer a voluntary return.

In this case, the following conditions apply:

• The stringing costs will be charged in full and deducted from the refund amount.
• The shipping costs (return shipping) are borne by the customer.

If you have any questions about returns, we will be happy to help you at any time:

info@bashminton.at

We are sorry that you received damaged goods. Sometimes packages are damaged during transport. Please send us a photo of the damaged items to info@bashminton.at . If you have received a damage report from the shipping service provider, please attach this as well. We will get back to you as soon as possible.

We currently deliver within Austria 🇦🇹, to Germany 🇩🇪, Switzerland 🇨🇭, Belgium 🇧🇪, the Netherlands 🇳🇱, France 🇫🇷, Poland 🇵🇱, the Czech Republic 🇨🇿, Italy 🇮🇹 and Luxembourg 🇱🇺. Please note the special shipping conditions for Switzerland. Further information can be found here.

Visit us in our shop in Dornbirn (Badmintonhalle Vorarlberg, Messehalle 5) for personal advice. If you have any questions about the right products, you can also contact us conveniently via chat or email ( info@bashminton.at ). In addition, we offer useful tips on choosing rackets, shoes and other products in our guide .

Yes, we offer a stringing service ! You can use this either directly in our shop in the Dornbirn badminton hall or when you buy a new racket in our online shop. Simply choose your preferred string and tension and we will make sure that your new racket is strung according to your wishes.

We also string badminton rackets in our shop in Dornbirn. Simply contact us by email, phone or using the contact form. We will string your racket professionally within a few days.

Costs (including string): Juniors: 18€ / VBV members: 20€ / Standard price: 25€

Yes, we also offer personal consultations in our shop in the Dornbirn badminton hall. To make an appointment, you can contact us by email or book an appointment directly online in the shop in Dornbirn.

Just write to us in the chat or by email to info@bashminton.at - we will be happy to order the item for you from our supplier.