Frequently Asked Questions

In the FAQs below you will find the most frequently asked questions and their answers . If your question is not included, you can contact us at any time via chat or by email at info@bashminton.at .

We look forward to hearing from you!

Which payment methods are accepted?

You can pay with Klarna, Paypal, Amazon Pay, Facebook Pay, Google Pay and Apple Pay, Sofortüberweisung, credit card payment, bank transfer with eps and Shop Pay.
How long does shipping take?

We try to ship all orders within 2-3 business days. Sometimes when orders are very high it may take a little longer. We are known for our fast shipping and we do our best to keep it that way!
How much are the shipping costs?

Austria 🇦🇹

  • Free shipping (3-4 days): From 50€ order value
  • Standard shipping (3-4 days): 6.90€ for orders under 50€
  • Express shipping (1-2 days): 11.90€

Germany 🇩🇪

  • Free shipping (3-5 days): From 50€ order value
  • Standard shipping (3-5 days): 9.90€ for orders under 50€
  • Express shipping (1-2 days): 11.90€

Belgium 🇧🇪

  • Free shipping (3-5 days): From 50€ order value
  • Standard shipping (3-5 days): 11.90€ for orders under 50€

Netherlands 🇳🇱

  • Free shipping (3-5 days): From 50€ order value
  • Standard shipping (3-5 days): 11.90€ for orders under 50€

Luxembourg 🇱🇺

  • Free shipping (3-5 days): From 50€ order value
  • Standard shipping (3-5 days): 11.90€ for orders under 50€
Can I change or cancel my order later?

If you would like to change your order , please contact us via chat, email or phone as soon as possible. However, once the order has been packed or shipped, unfortunately we are unable to make any changes.

You are welcome to cancel your order as long as the package has not yet been packed or shipped. Simply contact us by email at info@bashminton.at and please do not forget to include your order number.
How does the return and refund work?

✔ Return possible: Within 14 days if the product is unused, in its original packaging and in new condition.

To register a return, send an email to info@bashminton.at with your order number and the reason for the return. You will then receive a return label.

Return shipping:

  • The buyer bears the return costs.
  • Exception: We will cover the costs if the goods are damaged or delivered incorrectly.

Important for multiple articles:
If you return all products in an order , we will also charge you for the outward shipping .
Therefore, keep at least one product so that shipping to you remains free.

Refund: Within 15 business days of receipt of the returned item – minus any applicable shipping costs. info@bashminton.at 
What should I do if an item arrives defective or damaged?

We are sorry that you received damaged goods. Sometimes packages are damaged during transport. Please send us a photo of the damaged items to info@bashminton.at . If you have received a damage report from the shipping service provider, please attach this as well. We will get back to you as soon as possible.
Which countries does Bash currently ship to?

We currently ship within Austria 🇦🇹, to Germany 🇩🇪, Switzerland 🇨🇭, Belgium 🇧🇪, the Netherlands 🇳🇱, and Luxembourg 🇱🇺 . Please note the special shipping conditions for Switzerland. Further information can be found here.
How do I find the right racket or shoes?

Visit us in our shop in Dornbirn (Badmintonhalle Vorarlberg, Messehalle 5) for personal advice. If you have any questions about the right products, you can also contact us conveniently via chat or email ( info@bashminton.at ). In addition, we offer useful tips on choosing rackets, shoes and other products in our guide .
Do you offer stringing service?

Yes, we offer a stringing service ! You can use this either directly in our shop in the Dornbirn badminton hall or when you buy a new racket in our online shop. Simply choose your preferred string and tension and we will make sure that your new racket is strung according to your wishes.

We also string badminton rackets in our shop in Dornbirn. Simply contact us by email, phone or using the contact form. We will string your racket professionally within a few days.

Costs (including string): Juniors: 18€ / VBV members: 20€ / Standard price: 25€
Does Bash Badminton Shop have a physical store?

Yes, we also offer personal consultations in our shop in the Dornbirn badminton hall. To make an appointment, you can contact us by email or book an appointment directly online in the shop in Dornbirn.
Your desired item is not in stock or sold out?

Just write to us in the chat or by email to info@bashminton.at - we will be happy to order the item for you from our supplier.